Upgrades
If I upgrade, can I only pay the difference?
Unfortunately, not at the moment, but don't worry! When you upgrade you must pay full price, but depending on your billing date you'll receive a refund. Check out our Upgrade Refund Policy to understand how much refund you'd receive! You can also purchase the new plan you want, and then contact the support team (support@vexelsSome readersIf I upgrade my plan, will my former payment be refunded?
Beyond the 15-days money back period, users who upgrade their plan have the benefit of being issued a refund based on how long they have been users of our platform. The Upgrade Refund terms and conditions are as follow: From Monthly plans to Annual or Lifetime Plans: We will refund the last month of the subscription. From Annual plans to better Annual plans or Lifetime plans: If the user was 1 to 6 months into the Annual Plan: 50% of the Annual plan payment will be refunded. If the usFew readersCan I upgrade at any moment?
Yes! Simply purchase the new plan you want, and then contact the support team (support@vexels.com) so they can tell you if you're elegible for a refund.Few readers
Cancellations
What happens after I cancel my subscription?
By canceling your subscription you'll be losing the licenses to sell all of the designs you've previously downloaded. In order to continue selling our designs you must have an active license. There are plenty of ways to do this: you can maintain your monthly/annual subscription, you can purchase the individual lifetime licenses of the specific designs you wish to sell, or you can purchase a Lifetime plan (hSome readersCan I cancel my subscription at any moment?
Yes, you can; however, you can only keep using your winning designs if you purchase the individual license for them, or if you subscribe to a Lifetime planFew readers
Plans & Their Details
What is a Lifetime plan?
The Lifetime Subscription is a (limited offer) one-time-payment plan. We actually have two Lifetime Plans which you can check HERE. The best thing about them is that you’ll get FULL LIFETIME ACCESS to our graphics and their licenses won't ever expire!Few readersWhat is a VA Seat?
The VA Seat is a feature that the Merch Ultimate and the Merch Lifetime Plus plans have, which gives you the possibility of giving two designers you work with their own accounts, with the same features as yours! If you have one of these plans, you can create two free accounts for the two other people, and contact info@vexels.com with the subject "VA Seat" to send the information about them and create the VA seats!Few readersWhat is Vexels Tools plan?
Our Tools plan allow you to get access to all of our tools! (T-shirt Maker, Mockup Generator and Logo Maker). These tools will help you create your own individual and unique designs, and they're very easy to use. And you don't have to upload your own images if you don't want to! The T-shirt Maker already comes with plenty of graphics and templates for you to use. Please remember that if youFew readersCan I pay monthly?
Yes! You can change the payment from annual to monthly by clicking on the button at the left on our Pricing pageFew readersWhat is a Merch plan?
Merch plans allow you to use all our Designs, Graphic Resources, and Tools for Merch purposes, including selling products on Print-on-demand platforms, online stores, and retail stores, for an unlimited amount of prints as long as your subscription remains Active in our platform. It’s the perfect subscription for Beginner sellers to start building up their Online Business, and for Merch Experts looking to scale their Merch productivity with high-quality DesFew readersAre all prices in US dollars?
Yes, all the prices you see on our pricing page are in US dollars. Except for our portuguese page which is in brazilian realesFew readersWhere can I see the features each plan has?
Below our plans, you'll see a button that says "Complete Feature List", there you'll find all the features of our plans!Few readersCan I use a KDP subscription to sell Merch with?
KDP plans only allow downloading and selling graphics for KDP and self-publishing purposes. If you are looking to use designs for t-shirts or other Merch products, check out our Merch Plans.Few readersWhat is a KDP plan?
KDP subscriptions allow you to download designs and graphic resources licensed for low-content books on Amazon’s KDP platform, including book cover designs as well as KDP interior templates and coloring book graphics. This subscription also grants access to Non-merch graphics, like patterns and PNGs.Few readers
Comparing Plans
What's the difference between Merch and KDP plans?
With our Merch plans you have access to our WHOLE LIBRARY to use on products for merchandising, including KDP. KDP plans only have access to KDP content (book covers and interiors) and PREMIUM designs. Other print-ready content is excluded from this plan (like t-shirts, throw pillows, tote bags, etc).Few readersWhat's the difference between Lifetime Pro and Lifetime Expert?
The main difference between the Lifetime plans, apart from the price, is the number of downloads and design requests credits you get per month! With the Merch Lifetime Expert you get 2000 downloads and 4 design requests credits per month, while with the Merch Lifetime Pro you get 200 downloads and 1 design request credits per month. Other differences include the Merch Lifetime Expert having 2 VA seats available (the Merch Lifetime Pro doesn't have any), andFew readersWhat's the difference between Merch Plans and Vexels Tools Plans?
The Vexels Tools Plan offers access to all our tools, making it easy to create unique and personal designs. With the T-shirt Maker, users can create custom t-shirts using a wide range of different images and templates. The Mockup Generator allows users to generate realistic mockups with multiple angles, for an impressive final result. Finally, the Logo Maker provides users with the ability to design their own logos from scratch or tweak existing designs. The Merch Plans (https://www.vexels.comFew readersWhat's the difference between Merch and Lifetime plans?
Merch Plans are recurring subscriptions that can be paid either monthly or annually. Subscriptions must be kept active in order to continue selling designs. Lifetime plans, on the other hand, are one-time payments - once you make the payment, you become a subscriber forever! Both plans come with merch licenses, allowing users to create and sell their designs legally.Few readersAre discounts already applied on the final pricing?
Yes, the prices you see on our Plans page are the ones with the discount applied!Few readers
Payments
Can I purchase a single design?
Yes! To buy only one graphic for merchandising purposes, you have to buy the Merch license. You just have to click on the graphic you want and then click on Download. Then this window will appear and you'll have to click on the option most to the left titled MERCH LICENSE.Few readersAre all your prices in US dollars?
Yes, all the prices you see on our pricing page are in US dollars. Except for our portuguese page which is in brazilian realesFew readersCan I cancel the Annual Merch plans during the free trial period to avoid charges?
Absolutely, you can cancel the plan before the free trial period ends to avoid any charges. Just make sure to cancel within the specified time frame outlined in the trial terms.Few readersDo you have any cheaper plans?
We have a few cheaper plan for beginners. If you're interested, please contact our support team (support@vexels.com) to see if you're elegible for them!Few readersDo you have a free trial?
We offer a 7-day free trial period for our Annual Merch Plans. During this period, you'll have access to the full range of features, and you can download up to 10 graphics from our library and unlimited downloads from our tools. While we don't have a traditional free trial for our other plans, we do offer a satisfaction guarantee. If you're not satisfied with the service within the first 15 days of your subscription and have downloaded less than 10 graphics, you're eligible for a guaranteedFew readersI bought a single design, but I don't want/need it, what do I do?
No worries! If you bought a single design with its Merch License and you didn't like it, or you bought it by mistake, you can ask for a refund within the first 15 days after your purchase. Just contact our Support team explaining the situation and they'll take care of it. After the 15 days the refund is no longer applicable.Few readersWhat happens after the free trial period of your Annual Merch plans ends?
Once the free trial period concludes, you will be charged the full subscription amount as outlined in the plan details. This charge will be automatically processed. There is no refund policy for the plan once the free trial period has ended and you've been charged. Due to the nature of the free trial and the opportunity it provides to explore the features, we are unable to offer refunds after the trial period.Few readersCan I get a refund for my Annual Merch plans with free trial?
Our Merch annual plans includes a free trial period of 7 days with 10 downloads. During this period, users can explore all our features without incurring any charges. After the 7-day free trial ends, users are automatically billed for the annual subscription fee, unless they have canceled their subscription during the trial period. Once the free trial ends and the annual subscription is billed, we do not offer refunds. Users are responsible for canceling their subscription before the end ofFew readers
Sales & Discounts
Do discounts apply to my plan's future renewals?
The price with the discount continues with every renewal, it doesn't expire as long as you remain subscribed to that plan. If you wish to change plans the discount will not transfer to the new one you purchase.Few readersDo monthly plans offer a special discount?
Unfortunately, no. Only Annual and Lifetime plans have discounts. Don't miss it!Few readers