Upgrades

• If I upgrade, can I only pay the difference?

  Unfortunately, not at the moment, but don't worry! When you upgrade you must pay full price, but depending on your billing date you'll receive a refund. Check out our Upgrade Refund Policy to understand how much refund you'd receive! You can also purchase the new plan you want, and then contact the support team (support@vexelsFew readers

• If I upgrade my plan, will my former payment be refunded?

  Beyond the 15-days money back period, users who upgrade their plan have the benefit of being issued a refund based on how long they have been users of our platform. The Upgrade Refund terms and conditions are as follow: From Monthly plans to Annual or Lifetime Plans: We will refund the last month of the subscription. From Annual plans to better Annual plans or Lifetime plans: If the user was 1 to 6 months into the Annual Plan: 50% of the Annual plan payment will be refunded. If the usFew readers

• Can I upgrade at any moment?

  Yes! Simply purchase the new plan you want, and then contact the support team (support@vexels.com) so they can tell you if you're elegible for a refund.Few readers

Cancellations

• What happens after I cancel my subscription?

  By canceling your subscription you'll be losing the licenses to sell all of the designs you've previously downloaded. In order to continue selling our designs you must have an active license. There are plenty of ways to do this: you can maintain your monthly/annual subscription, you can purchase the individual lifetime licenses of the specific designs you wish to sell, or you can purchase a Lifetime plan (hFew readers

• Can I cancel my subscription at any moment?

  Yes, you can; however, you can only keep using your winning designs if you purchase the individual license for them, or if you subscribe to a Lifetime planFew readers

Plans & Their Details

• What is a Lifetime plan?

  The Lifetime Subscription is a (limited offer) one-time-payment plan. We actually have two Lifetime Plans which you can check HERE. The best thing about them is that you’ll get FULL LIFETIME ACCESS to our graphics and their licenses won't ever expire!Some readers

• What is a VA Seat?

  The VA Seat is a feature that the Merch Ultimate and the Merch Lifetime Plus plans have, which gives you the possibility of giving two designers you work with their own accounts, with the same features as yours! If you have one of these plans, you can create two free accounts for the two other people, and contact info@vexels.com with the subject "VA Seat" to send the information about them and create the VA seats!Few readers

• What is a Merch plan?

  Merch plans allow you to use all our Designs, Graphic Resources, and Tools for Merch purposes, including selling products on Print-on-demand platforms, online stores, and retail stores, for an unlimited amount of prints as long as your subscription remains Active in our platform. It’s the perfect subscription for Beginner sellers to start building up their Online Business, and for Merch Experts looking to scale their Merch productivity with high-quality DesFew readers

• Can I pay monthly?

  Yes! You can change the payment from annual to monthly by clicking on the button at the left on our Pricing pageFew readers

• Are all prices in US dollars?

  Yes, all the prices you see on our pricing page are in US dollars.Few readers

• Where can I see the features each plan has?

  Below our plans, you'll see a button that says "Complete Feature List", there you'll find all the features of our plans!Few readers

Comparing Plans

• What's the difference between Lifetime Pro and Lifetime Expert?

  The main difference between the Lifetime plans, apart from the price, is the number of downloads and design requests credits you get per month! With the Merch Lifetime Expert you get 2000 downloads and 4 design requests credits per month, while with the Merch Lifetime Pro you get 200 downloads and 1 design request credits per month. Other differences include the Merch Lifetime Expert having 2 VA seats available (the Merch Lifetime Pro doesn't have any), andFew readers

• What's the difference between Merch and Lifetime plans?

  Merch Plans are recurring subscriptions that can be paid either monthly or annually. Subscriptions must be kept active in order to continue selling designs. Lifetime plans, on the other hand, are one-time payments - once you make the payment, you become a subscriber forever! Both plans come with merch licenses, allowing users to create and sell their designs legally.Few readers

• Are discounts already applied on the final pricing?

  Yes, the prices you see on our Plans page are the ones with the discount applied!Few readers

Payments

• Can I cancel the Annual Merch plans during the free trial period to avoid charges?

  Absolutely, you can cancel the plan before the free trial period ends to avoid any charges. Just make sure to cancel within the specified time frame outlined in the trial terms.Few readers

• Can I purchase a single design?

  Currently, we do not sell individual designs. Instead, you can access all of our designs through our subscription plans. For more information on our latest affordable plan to access our design library, please visit our pricing page.Few readers

• Are all your prices in US dollars?

  Yes, all the prices you see on our pricing page are in US dollars.Few readers

• Do you have any cheaper plans?

  We have a few cheaper plan for beginners. If you're interested, please contact our support team (support@vexels.com) to see if you're elegible for them!Few readers

• I bought a single design, but I don't want/need it, what do I do?

  No worries! If you bought a single design with its Merch License and you didn't like it, or you bought it by mistake, you can ask for a refund within the first 15 days after your purchase. Just contact our Support team explaining the situation and they'll take care of it. After the 15 days the refund is no longer applicable.Few readers

• What happens after the free trial period of your Annual Merch plans ends?

  Once the free trial period concludes, you will be charged the full subscription amount as outlined in the plan details. This charge will be automatically processed. There is no refund policy for the plan once the free trial period has ended and you've been charged. Due to the nature of the free trial and the opportunity it provides to explore the features, we are unable to offer refunds after the trial period.Few readers

• Can I get a refund for my Annual Merch plans with free trial?

  Our Merch annual plans includes a free trial period of 7 days with 10 downloads. During this period, users can explore all our features without incurring any charges. After the 7-day free trial ends, users are automatically billed for the annual subscription fee, unless they have canceled their subscription during the trial period. Once the free trial ends and the annual subscription is billed, we do not offer refunds. Users are responsible for canceling their subscription before the end ofFew readers

Sales & Discounts

• Do discounts apply to my plan's future renewals?

  The price with the discount continues with every renewal, it doesn't expire as long as you remain subscribed to that plan. If you wish to change plans the discount will not transfer to the new one you purchase.Few readers

• Do monthly plans offer a special discount?

  Unfortunately, no. Only Annual and Lifetime plans have discounts. Don't miss it!Few readers