Plans

• I purchased a plan and it isn't showing on my account. Why can that be?

  First of all, be sure you don't have more than one account created on Vexels! If you do, you can check on all of them in case the subscription got associated to another one. Another thing you can do is check if the recurring payment is on (you can check this on Paypal directly or with your bank). Cancellations take place effective immediately, so if you turn off the recurring payment your account will be inactive. If neither of these is the case with you, get in contact with our Technical SuFew readers

• Is there a free trial?

  Unfortunately, we don’t offer trials since you can already see our library of designs, but you can definitely try out the plan you want! If you’re not satisfied with the service, you can have a guaranteed refund within the first 15 days of your subscription if you have downloaded less than 10 graphics.Few readers

• Are your subscriptions recurring?

  Yes. All our subscriptions are recurring except for our Lifetime plans which are one-time payment.Few readers

• Are the prices on the Pricing Plans only for annual plans?

  No! You can change the payment from annual to monthly by clicking on the button at the left of the pricing pageFew readers

• Are the prices on the site in US dollars?

  Yes, all the prices you see on our pricing page are in US dollars. Except for our portuguese page which is in brazilian realesFew readers

Refunds

• If I upgrade my subscription, will my former payment be refunded?

  Beyond the 15-days money back period, users who upgrade their plan have the benefit of being issued a refund based on how long they have been users of our platform. The Upgrade Refund terms and conditions are as follow: From Monthly plans to Annual or Lifetime Plans: We will refund the last month of the subscription. From Annual plans to better Annual plans or Lifetime plans: If the user was 1 to 6 months into the Annual Plan: 50% of the Annual plan payment will be refunded. If the usSome readers

• How can I get a refund?

  If you need to request a refund please contact support@vexels.com with the subject REFUND. Don't forget to add your username, user email or user ID so our team can find your account.Some readers

• What is Vexels' refund policy for first-timers?

  We make refunds within the first 15 days of your subscription if you’ve downloaded less than 10 graphics and are not satisfied with your plan. Remember that you need to comply with both criteria to be eligibleFew readers

• If my subscription got renewed but I cancel, am I elegible for a refund?

  Vexels gives refunds within the first 7 days after your subscription got renewed, if you didn't download any design in that period. After those 7 days, refunds are no longer applied. If you need help with this matter, contact our Support team at info@vexels.comFew readers

Invoices

• How can I change my invoice information?

  To change your invoice information, simply follow these three steps: 1- Go to the billing section of your account. 2- Within the billing section, navigate to the "My Account" button and click on it. This will allow you to access and edit your invoice information as needed. 3- Remember to fill in all the blanks.Popular

Payment Methods

• Can I pay with my debit card?

  Unfortunately, no. You must have an international credit card in order to purchase a planFew readers

• What can I do if my credit card doesn't work?

  If your credit card doesn't work, you can try using PayPal. If you don't have a PayPal account you can put in your credit card information and PayPal just takes care of the transaction.Few readers

• What do I do if my country doesn't accept recurring payments?

  You can check out our Lifetime plans! They're are one-time paymentsFew readers

• How can I change my payment method?

  We’re working on making this easier and faster but for now, if you want to change the payment method you have to cancel the plan you currently have and subscribe again with your new payment method.Few readers

Cancellations

• How can I cancel my subscription?

  If you want to cancel you have to go to your profile, click on Billing, then, on Payments, and then click on Cancel Account.Popular

• What happens if I cancel in the middle of my Annual Subscription?

  We make refunds within the first 15 days of your subscription if you’ve downloaded less than 10 graphics and are not satisfied with your plan. You can cancel your annual plan at any moment, but we don't do prorated refunds.Popular

• My subscription renewed automatically but I wanted to cancel, what do I do?

  Don't worry, you can cancel your subscription at any time! But, Vexels gives refunds within the first 7 days after your subscription got renewed, if you didn't download any design in that period. After those 7 days, refunds are no longer applied. If you need help with this matter, contact our Support team at info@vexels.comFew readers