I purchased a subscription and it isn't showing on my account. Why can that be?
First of all, be sure you don't have more than one account created on Vexels! If you do, you can check on all of them in case the subscription got associated to another one.
Another thing you can do is check if the recurring payment is on (you can check this on Paypal directly or with your bank). Cancellations take place effective immediately, so if you turn off the recurring payment your account will be inactive.
If neither of these is the case with you, get in contact with our Technical Support team by either sending an email to info@vexels.com or starting a conversation on our live chat!
Another thing you can do is check if the recurring payment is on (you can check this on Paypal directly or with your bank). Cancellations take place effective immediately, so if you turn off the recurring payment your account will be inactive.
If neither of these is the case with you, get in contact with our Technical Support team by either sending an email to info@vexels.com or starting a conversation on our live chat!
Updated on: 16/02/2023
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